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To proceed with the return of some of our items with unique features, the following conditions must be met:
- Swimwear: must include the hygiene sticker.
- Children's underwear: returns or exchanges are not accepted, except for socks, tights, tops, bodysuits, and undershirts that are in their original packaging.
- Accessories: must be returned in their original, unaltered bag or box.
- Pack items: individual returns of items that are part of a pack are not possible.
- Items with special packaging and additional accessories: must be returned with all their accessories and special packaging (such as fabric bags, special boxes, suit carriers, etc.) in their original condition.
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
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